What you'll be doing

As Head of Claims you will be responsible for the following:

• Provide ongoing development of the Claims Team to ensure it is continually recognised as a centre of excellence within the industry, whilst leading the team to deliver best in class performance.


• To lead on all claims, maximising recovery and ensuring losses are recovered for all incidents causing asset damage.


• Ensure that only valid red claims are settled whilst managing the reputational impact.


• Management and leadership of the claims team to provide ongoing coaching and support and undertake all line management responsibility.


• Full budgetary responsibility for claims cost centre and ensuring achievement of financial target in-line with or exceeding business expectations.  


• Be able to confidently present results as and when required.


• Ensure compliance with CPS and JV partner policies and procedures.


• Ensure exceptional customer service is continually provided (internal and external).


• Ongoing review of systems to ensure the best management for claims currently and for the future.


• Drive a continuous business improvement ethos in the team, implementing LEAN where applicable.


• Provide management reports on recovery performance and be able to lead on explaining as and when required.


• Provide a lead on all legal claims including the attendance of hearings when necessary.


• To build recovery routes whilst ensuring that we are recognised as best in class and the chosen provider for all Balfour Beatty claims. 


• To review any other potential opportunities for highways claims to be managed and to manage information requests for claims handling confidentiality.


• To lead on the strategy for reducing loss from unidentified damage, reducing the impact suffered by Hit & Runs claims.  To ensure that continual reviews are undertaken, and improvements identified.


• Work to achieve additional targets and objectives set.  


• Agree / make recommendations for final settlements for each case.


• Report, on a monthly basis, the performance in month and year to date of each of the case against the budget and rolling forecast.


• Preparation of monthly CVR reports and reporting to senior management


• Assist in the preparation of the annual budget


• Take part and contribute to the M25 Community events (CTSG and commercial forums)

Who we're looking for

The following skills and experience are required:

• Previous experience of successfully running and managing a claims recovery team.


• Previous relevant experience in working with solicitors, insurers and loss adjusters.


• Experience of claims management within the highway’s environment and insurance


• Excellent team management skills and have previous experience of working collaboratively within a team to achieve joint goals and objectives.


• Excellent all-round leadership and motivational skills with strong managerial and technical skills


• Highly developed commercial instincts


• Strong customer focus


• Target driven and success motivated


• Excellent communication, verbal and written skills


• Ability to build relationships with stakeholders.


• Membership of a relevant professional body and/or working towards a relevant professional qualification is desirable, such as RICS/CInstCES/CII/CILA


• A valid CSCS card is desirable

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com