What you'll be doing

Key aspects/responsibilities of the role will include:

• Supporting the Project Director and Highways Customer Lead in embedding a customer-focussed approach and culture across the project team, improving customer satisfaction in line with National Highways targets


• Provide a critical link between delivery teams and internal/external customers and stakeholders


• Enhance and protect the reputation of our projects through production of effective, engaging communications across multiple channels


• Support internal communications within the project team to help embed a ‘one team’ approach


• Support the planning and delivery of public information/exhibition events and community liaison working groups to ensure appropriate engagement with our key stakeholders.


• Act as the interface between the project team and affected landowners and stakeholders to protect the reputation of the project and Balfour Beatty more broadly


• Work with National Highways’ Customer Contact Centre, ensure customer enquiries and correspondence is responded to in a prompt and professional manner using National Highways’ CRM system (MP Connect)


• Interface with the Balfour Beatty Group Communications function on reputational risks and opportunities that have the potential to impact the UK brand – ensuring awareness and understanding of sensitivities, and knowing when to escalate depending on stakeholder and topic


• Support award entry submissions and identify opportunities to showcase the project internally and externally


• Ensure good news stories, and key project updates are publicised through social media and other channels

Who we're looking for

Desirable skills/experience:

• A self-starter able to quickly build relationships internally and externally through effective written and verbal communication


• Be able to quickly source and interpret technical information from a variety of sources and translate into customer-friendly written communications


• Be able to demonstrate creativity through the use of multi-media communications to reach all audiences


• Confident in engaging with external customers and stakeholders at face to face events/working groups


• Competent in the use of MS Office applications plus experience of using graphics and or video editing software desirable


• Driving license preferable

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Balfour Beatty’s Highways business delivers major schemes including motorway upgrade programmes, complex national infrastructure projects and regional investment programme works for National Highways. We have a strong orderbook and a positive pipeline of opportunities, we put the road user, at the heart of everything we do. We work safely, reduce carbon emissions and added social value to the communities within which we work.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com